Frequently Asked Questions

Check-in time is 3:00 PM and check-out time is 11:00 AM. Early check-in and late check-out may be available upon request, subject to availability and additional charges.

If you need to check in earlier or check out later, please contact our front desk team and we'll do our best to accommodate your request.

Yes, we provide airport transfer services for our guests. Please contact our concierge team at least 24 hours in advance to arrange your transportation.

Our professional drivers will ensure a comfortable and timely journey to and from the airport. Charges may apply for this service.

Yes, complimentary high-speed Wi-Fi is available throughout the entire hotel, including all guest rooms, public areas, and meeting spaces.

You'll receive the Wi-Fi password upon check-in, and our technical support team is available 24/7 if you experience any connectivity issues.

We offer multiple dining experiences including our fine dining restaurant, casual café, room service, and poolside bar. Our restaurants feature both local and international cuisine.

Special dietary requirements can be accommodated with advance notice. Please inform us of any allergies or dietary restrictions when making your reservation.

Yes, we have a full-service spa offering various treatments and a state-of-the-art fitness center open 24/7 for our guests.

Our spa services include massages, facials, and wellness treatments. The fitness center is equipped with modern cardio and weight training equipment.

We offer flexible cancellation policies. For most reservations, you can cancel up to 24 hours before your check-in date for a full refund.

Non-refundable rates may have different cancellation terms. Please review your booking confirmation for specific cancellation details, or contact our reservations team for assistance.

Yes, you can modify your reservation by contacting our reservations team. Changes are subject to availability and may result in rate adjustments.

You can also manage your booking online through our website or mobile app. For assistance, please call our reservations department or email us directly.

We accept all major credit cards (Visa, MasterCard, American Express), debit cards, and bank transfers. We also accept digital payment methods like PayPal and Apple Pay.

A valid credit card is required to secure your reservation, and payment is typically processed upon check-in unless otherwise specified.

For most reservations, we require a valid credit card to secure your booking. A deposit may be required for certain room types or during peak seasons.

The deposit amount varies depending on the length of stay and room type. Any deposit will be applied to your final bill upon checkout.

We welcome well-behaved pets in designated pet-friendly rooms. A pet fee applies, and advance notice is required to ensure availability.

Pets must be leashed in public areas and are not allowed in dining areas or the spa. Please inform us about your pet when making your reservation.